Privacy Policy

Information We Collect

Information You Provide Directly

When you sign up for our learning programs or contact us, we collect what you share with us:

• Name, email address, and phone number when you register for programs
• Payment details processed through secure third-party processors (we don't store complete card numbers)
• Trading experience level and educational background to tailor program recommendations
• Messages and inquiries you send through our contact forms
• Feedback and course evaluations you choose to submit

Information Collected Automatically

Like most websites, ours gathers some technical data when you browse:

• IP address and general location data (city level, not precise coordinates)
• Browser type, device information, and operating system
• Pages you visit and how long you spend on them
• Referral sources (how you found us)
• Timestamps of your visits and interactions

Information from Third Parties

Occasionally, we receive data from external sources when you interact with our partners or use connected services. This might include verification data from payment processors or analytics information from educational platforms we work with.

How We Use Your Information

We use the information we collect for specific purposes that support your learning experience and our business operations:

Data Sharing and Disclosure

We don't sell your personal information. Period. But we do share data with specific parties when necessary:

Service Providers

We work with trusted companies that help us run our business. These include payment processors, email service providers, hosting companies, and analytics tools. They can only use your data to provide services to us and are bound by confidentiality agreements.

Legal Requirements

Sometimes we're required to share information to comply with South Korean law, respond to valid legal requests, protect our rights, or address security concerns. We'll notify you if legally permitted when this happens.

Business Transfers

If firelyglow is acquired or merges with another company, your information may transfer as part of that transaction. You'll be notified beforehand, and the new entity must honor this privacy policy.

With Your Consent

For anything not covered above, we'll ask your permission before sharing your data with third parties.

Data Security Measures

We take data protection seriously and implement multiple security layers:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure password hashing using industry-standard algorithms
• Regular security audits and vulnerability assessments
• Restricted access to personal data—only authorized staff can view it
• Secure backup systems with encrypted storage
• Employee training on data protection and privacy practices

Your Rights and Choices

Under South Korean law (PIPA) and international standards, you have substantial control over your personal data:

Access and Portability

You can request a copy of the personal information we hold about you. We'll provide it in a commonly used electronic format within 30 days of your request.

Correction and Updates

If your information is inaccurate or incomplete, you can ask us to correct it. You can also update most information directly through your account settings.

Deletion Rights

You can request deletion of your personal data, and we'll honor that request unless we need to retain certain information for legal compliance, completing transactions you've authorized, or resolving disputes.

Processing Restrictions

You can ask us to temporarily stop processing your data while we verify its accuracy or assess your objection to processing.

Objection Rights

You can object to processing based on legitimate interests or for direct marketing purposes. We'll stop unless we have compelling legitimate grounds that override your interests.

Withdrawal of Consent

Where we rely on your consent to process data, you can withdraw it anytime. This won't affect the lawfulness of processing before withdrawal.

To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond within 10 business days and complete most requests within 30 days.

Data Retention

We keep your information only as long as necessary for the purposes outlined in this policy:

• Account Information: Retained while your account is active and for three years after closure for legal compliance
• Course Records: Maintained for seven years to provide completion verification and certificates
• Payment Data: Kept for seven years to comply with South Korean tax and financial regulations
• Marketing Data: Stored until you unsubscribe or for two years of inactivity, whichever comes first
• Technical Logs: Automatically deleted after 90 days unless needed for security investigations

After retention periods expire, we securely delete or anonymize your data so it can no longer identify you.

International Data Transfers

Our primary operations are in South Korea, but some service providers we use may process data in other countries. When we transfer data internationally:

• We ensure adequate protection through standard contractual clauses approved by relevant authorities
• We verify that recipient countries provide appropriate data protection levels
• We implement additional safeguards like encryption during transit
• We conduct regular assessments of international partners' security practices

Your data may be processed in countries with different data protection laws than South Korea, but we ensure it receives equivalent protection regardless of location.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience. Here's what we use:

Essential Cookies

These keep the site functioning properly—handling logins, remembering your preferences, and maintaining security. You can't disable these without affecting site functionality.

Analytics Cookies

These help us understand how visitors use our site so we can make improvements. We use anonymized data whenever possible.

Managing Cookies

You can control cookies through your browser settings. Keep in mind that blocking certain cookies may affect how the site works for you. Most browsers accept cookies by default, but you can adjust these settings anytime.

Children's Privacy

Our services are designed for adults and we don't knowingly collect information from anyone under 18. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we'll delete it.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you by:

• Sending an email to the address associated with your account
• Posting a prominent notice on our website
• Updating the "Last Updated" date at the top of this policy

We encourage you to review this policy periodically. Continued use of our services after changes indicates acceptance of the updated policy.